Mood: irritated
The day started off pretty nice, although last night some of the neighbors decided to have a get together with some friends. At 0200, they started to arrive, approximately 5 vehicles in all, they all get out, talking loudly, not giving a care about those who work the next day. Then one of the other neighbors return home and decided to use their P.A. system they installed in their vehicle at approximately 0230.
I was about ready to go over and grab the stupid sh** by the throat and tell him, look, you stupid dumbsh**, it's 0230 in the morning, some people are trying to sleep because they have to work on a Saturday and your out here acting like a f***ing a**hole at this hour. I was able to control myself and try to get back to sleep, I suppose the party people left sometime early in the morning before the sun rose.
After my alarm went off, I kept hitting the snooze bar cause I was so tired from last night, Samantha didn't help much with her jumping on the bed and standing on my chest, looking at me, trying to get me up. I finally rolled (really and truely rolled) out of bed and tried to wake up so that I could get ready for work.
Before going in, I really wanted to eat some shrimp from a Vietnamese restaurant I know of in downtown Minneapolis, so I went out of my way to stop off there before actually reaching work. I ended up getting 2 orders of butterfly shirmp with the orange sauce, fried potstickers and an order of Vietnamese summer rolls. For those of you not familiar with the difference, Vietnamese spring rolls are deep fried, like egg rolls and summer rolls are "raw", basically they are made to order and are very fresh and healthy.
Anyway after getting into work, it wasn't so bad, but the thing is they want to open a "ticket" for every single call that we take and also open a "ticket" for tickets that we open. I really was getting frustrated and irritated to the point I just felt like I wanted to pound on something. The thing is, we open a ticket to a group that supports whatever trouble we're reporting and they don't want to deal with it, but when it comes to access, they don't want to give it up, so why have the users call us to open a ticket and no one is able to support it in the first place.
I really don't understand why these people think this way, if they give us the access and we do the support, then they don't have to deal with it or worry about having to be responsible. However when something goes wrong, our department is the first to get blamed because they can't offer the support that it should get.
I'm about ready to open a ticket for every little thing that I or anyone else does... i.e. going to the restroom, going to lunch, talking to my co-workers, getting coffee... The supervisor states that our phone call statistics are poor, but the thing is we're wasting our time opening tickets for tickets for tickets. They have also stated that we don't open enough tickets, but we get so backed up on calls, so what are their true intentions?
Anyway, enough of that, I hope that my neigbor who asked me out to go dancing and drinking is planning on going tonight, I think I could use a distraction as such.
Well, till next time, stay well and stay safe.
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