Little over a week ago, my Zen Vision: W stopped working. I didn't hear the internal hard drive spin up, at times will trying to get to the recovery mode screen, it would just do nothing and the screen will eventually just fill with lines till it was all one color. After a while, it would just show Hardware Problem. That was it.
I emailed Creative Labs tech support and after a couple of replies, they said to send it in and gave me a link to setup a RMA. However it was going to cost twenty five dollars, I would pay for shipping on top of that to them. I finally got to send it out today and it ended up costing almost twenty dollars with the packaging and mailing cost. While they were replying, they kept trying to sell me stuff, What the Hell kind of tech support is that? Is Creative that hard up for sales? If that's the case, then maybe they should provide better support, quality products and aggressively advertise their products to make people aware.
Look at Apple, they aggressively advertise every new product that they put out, why can't Creative Labs? There are a lot of people that don't know that they make certain products. Some people think that they only make sound cards. Also if Creative listened to what the consumers suggest to improve their products, I believe they could dominate the field, as it is, a lot of people are switching to other products.
This past weekend, I think Samantha was mad at me for something. I went out for a while to pick up a couple of things and got back and found my bamboo plant knocked off the desk from the top of the hutch. I got it cleaned up and moved to a cup till I could get a new container for it. I found a really nice one from Bachman's and some gravel for the pot.
つづく ( To be continued... )
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